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Lead UX Designer


It’s our belief that if we are not hiring people who are more on the ball, even funnier and with more knowledge than we currently possess, we cannot grow as a company.

We're looking for an experienced problem-solver and a talented User Experience Designer to join our design team. This is a key role within the business and you will be working alongside strategists, creatives, designers, developers and senior leadership team to deliver compelling experiences that balance customer’s needs, business goals and tech feasibility.

The role is multi-disciplinary, both hands-on and strategic. We are looking for someone to define and implement UX strategy and shape the design output ensuring user experience across all our work. This role reports into the Head of Strategy & Experience Design.



The key responsibilities of the Lead UX Designer are as follows:

  • Facilitate stakeholder workshops and design sprints.
  • Distilling business needs, research and user insights into deliverables such as personas, content, audits, UX principles and creative opportunities.
  • Creating user journey maps, service blueprints, reports.
  • Develop wireframes and interactive prototypes.
  • Present work to clients and effectively manage executive expectations.
  • Work to tight deadlines and within the agreed budget.
  • Estimate work, help with proposals and pitching.
  • Identify opportunities for further engagement and upsell to clients.
  • Educate clients on Service/UX Design process and value.
  • Act as a “go to” for in-depth knowledge of the best practices and improve the internal UX Design frameworks and methodologies.


  • Someone who truly lives our company values which are: Brave, Collaborative, Innovative and Inquisitive.
  • At least 4 years experience at a senior or lead level in an agency environment.
  • Someone passionate about good UX and inclusive design.
  • Creative mindset, who can find creative ways to solve complex UX problems.
  • Experienced  designing and prototyping in modern design tools e.g Figma / Voiceflow
  • Excellent networker with strong internal and external stakeholder management.
  • Experienced in planning and  conducting qualitative and quantitative user research
  • Naturally empathic with the ability to build relationships based on trust and transparency, and able to be a positive influence on others.
  • Highly process driven and obsessive about detail.
  • Understands the fast-paced nature of the creative and tech industries, and is able to embrace constant change with a calm and agile approach.
  • Clear and respectful communicator and stakeholder management.
  • Professional can do attitude with excellent time management skills, and the ability to prioritise effectively.
  • Able to manage, then ultimately exceed expectations in all areas of the role.
  • Excellent general computer skills - familiar with Google Suite and Microsoft Office.


  • Experience designing for conversational interfaces.
  • E-learning design experience and understanding of learning needs.


  • A competitive salary.
  • Company pension scheme.
  • Competitive maternity policy.
  • 25 days annual holiday entitlement with additional discretionary days off.
  • Additional schemes include: Private Medical & Dental, Cycle to Work, Season Ticket Loan, Eye Care Vouchers, and Employee Assistance Programme - a confidential 24/7 counselling line.
  • Company wide training platform.
  • Flexible working.
  • Creative office in Shoreditch. 
  • Bright, professional and friendly team.
  • Participation in our regular Hackweeks and company-wide Hackathons.


Rehab is a service design and digital product agency specialising in consumer experiences and digital innovation for Global brands. We’re based in Shoreditch, London.

We take a user first approach to solve brand and business challenges. Our innovative process called Triage helps us strategically identify and create services, products or experiences that give our clients an unfair advantage. We build, iterate and maintain these solutions to help tech companies be more innovative and enable non-tech companies to better serve their consumers and start to behave like a tech company. 

Our aim is to create work to inspire rather than interrupt so it plays a more meaningful role in people’s everyday lives.

At Rehab, we truly live and breathe our company values which are to be Bold, Collaborative, Innovative, Inquisitive, and People Powered. We work with global clients including Nike, Google, WarnerMedia, Roche, Bacardi and Estee Lauder, among others. Through our work we’ve been honoured with industry awards including an Emmy, Gold Cannes Lions, Deloitte Technology Fast 50, and Digiday.


We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you to meet with key members of the Rehab team about the role over Google Hangouts, and to see if we’re a good fit for each other.


With the COVID-19 situation our teams are predominantly working remotely, and as such we’ll help make the interview process as clear and stress-free as possible, giving you the same opportunity as if we were meeting face to face.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.